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Mapping Customer Experience at 3 different levels

Mapping Customer Experience at 3 different levels

by Danny Peters | Jun 7, 2020 | All, Customer Experience, Customer Journey Mapping, Milkymap News, Tips & Tricks

A strong Customer Experience can provide a lot of added value for your organisation. By including emotions the right way, for example, experiences become more memorable for your customers. Therefore your brand can become more memorable through these experiences as...
4 ways to prioritize Customer Journeys

4 ways to prioritize Customer Journeys

by Danny Peters | Jun 7, 2020 | All, Customer Journey Mapping, Planet Customer, Tips & Tricks

In an organisation with multiple Customer Journeys, it can be hard for a Customer Experience (CX) professional to pick one to get started with. Optimizing the right journey that has added value for your target group, can be done using the available resources, and fits...

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