by Magali Bil | Mar 18, 2021 | All, Customer Experience, Customer Journey Mapping, Tips & Tricks, Top Article
There is no denying emotions are an important part of any experience. But they’re complex, personal, and fickle things, fundamentally difficult to direct or control. Is happy even the ideal emotion for your customers to feel? How can you trigger certain emotions or...
by Magali Bil | Mar 5, 2021 | All, Customer Experience, Tips & Tricks, Top Article
Whether you’re a seasoned Customer Experience professional or only just getting started, you’ll probably need some help along the way. Time, resources, specific skills, or knowledge, usually CX projects are not something you can do all by yourself. It can be...
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