by Magali Bil | Jul 22, 2021 | All, Milkymap News
An increasing number of organisations is working on developing their Customer Experience. This development brings a number of challenges surrounding subjects like data, culture, structure, methodology and tooling. Starting today, Milkymap and Kirkman Company will...
by Magali Bil | Jun 23, 2021 | All, Customer Experience, Tips & Tricks
With the world slowly opening back up, we’ll likely be transitioning from a fully or mostly remote way of working to a more hybrid form. Even after being allowed to work on-location full time again, more people will continue working partially or fully remote than...
by Magali Bil | Jun 3, 2021 | All, Customer Experience, Tips & Tricks, Top Article
Net Promoter Score, or NPS, is probably one of the most well known and widely used customer KPIs. Despite its popularity in different types of organisations globally, there are some common pitfalls when it comes to this metric. These issues range from inaccurate...
by Magali Bil | Apr 23, 2021 | All, Customer Experience, Customer Journey Mapping, Milkymap News
On April 19th, we launched our new and improved Customer Experience Management platform for enterprises. We’re extremely excited about enabling organisations to visualize, manage, and scale their CX through the updated Galaxy. Benefits of the Galaxy, our Customer...
by Magali Bil | Mar 18, 2021 | All, Customer Experience, Customer Journey Mapping, Tips & Tricks, Top Article
There is no denying emotions are an important part of any experience. But they’re complex, personal, and fickle things, fundamentally difficult to direct or control. Is happy even the ideal emotion for your customers to feel? How can you trigger certain emotions or...
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