ABN AMRO

ABN AMRO

Consultancy for improving the complaint process ABN AMRO possesses a clear and bold purpose: ‘Banking for better, for generations to come.’ The bank’s impact on society and on the economy is tremendous, and for our contribution to be both positive and...
KPN

KPN

Support and input for the construction of a dashboard for insight into and to promote activation of the desired KPN customer experience. KPN is a Dutch telecommunications company which started as a public company and is based in Rotterdam, Netherlands. The Dutch...
Liander

Liander

Visualization for the implementation of Customer Journey Thinking Toolkit. Liander is a Dutch utility company which operates in the distribution of electricity and natural gas in part of the Netherlands. Liander NV is the largest utility company in the Netherlands....
Reed Elsevier

Reed Elsevier

Optimizing processes in three countries for improving Customer Experience. Elsevier is a Dutch information and analytics company and one of the world’s major providers of scientific, technical, and medical information. It was established in 1880 as a publishing...
Nutricia

Nutricia

Global Rollout for Customer Journey Mapping toolkit for Patient Experience Management We are Nutricia. Building on more than a century of nutritional research and innovation, Nutricia continues to transform lives through the power of nutrition. Medische voeding...