Blog
Together with experts, customers, colleagues, and partners we continuously discover new things about our passion: Customer Experience. We want to take you along on these explorations through our blog, and we hope it will help you take your next step in CX.
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News
Milkymap and Kirkman Company collaborate to assist customer-centric transformation
An increasing number of organisations is working on developing their Customer Experience. This development brings a number of challenges surrounding subjects like data, culture, structure, methodology and tooling. Starting today, Milkymap and Kirkman Company will...
Launching our Galaxy 2.0 platform for Enterprises
On April 19th, we launched our new and improved Customer Experience Management platform for enterprises. We’re extremely excited about enabling organisations to visualize, manage, and scale their CX through the updated Galaxy. Benefits of the Galaxy, our Customer...
Tips & Tricks
Influencing customer-centric behaviour using scientific theory
Throughout the years, we’ve assisted multiple organisations in developing their Customer Experience. After finishing a Customer Journey project or introducing the Galaxy platform, questions relating to customer-centric behaviour usually arise. These questions can...
Combining remote and onsite working into hybrid CX
With the world slowly opening back up, we’ll likely be transitioning from a fully or mostly remote way of working to a more hybrid form. Even after being allowed to work on-location full time again, more people will continue working partially or fully remote than...