Reed Elsevier

Reed Elsevier

Optimizing processes in three countries for improving Customer Experience. Elsevier is a Dutch information and analytics company and one of the world’s major providers of scientific, technical, and medical information. It was established in 1880 as a publishing...
Spotta

Spotta

Customer Safari, Customer Arena and Customer Journey Mapping Spotta is a shopping aid that helps consumers easily obtain benefits and inspiration. They do this via the delivery of promotional folders and packages at home and help companies reach their target audience....