0
Customer Journey Experts
100
Customer Journey Mapping
10
Join the Milky Community
Design Customer Journey Maps
Design Customer Journey Maps
Create visually engaging Customer Journey Maps that capture every touchpoint and emotion. Design intuitive experiences that delight your customers.
Improve
Customer Experience
Elevate your customer experience with powerful insights and data-driven improvements. Identify pain points, enhance touchpoints, and deliver exceptional value at every step.
Collaborate Seamlessly
Unite your team with collaborative tools designed to streamline Customer Journey Management. Share insights, align strategies, and work together to create experiences that resonate.
Trusted by world-leading brands
Intuitive Journey Mapping & CX Life Cycle Integration
Customize and explore
Customer Journey Maps
The tool is simple to use, so not only the experts can make visualize Customer Experience, but also the less experienced mappers. Milkymap is straight forward, to-the-point, intuitive and has lots of design. Milkymap works for every sector and is intended for everyone.
Prioritize based on
CX Life Cycle Model®
With our unique CX Life Cycle Model® you structure CX metrics and other customer data into one model for all customer segments, all products and all brands within the company. It makes it possible to connect data through our API connectors, to create a CX Actionboard® and steer with realtime data.
Multiple Journey Maps (Milkymaps)
We understand that in large organizations there are dozens of Customer Journey Maps. With Milkymap the CX manager can create templates, manage users, setup standard labels and data fields and have an overview of all Customer Journey’s available in the Milkymap Galaxy.
With our platform, you can foster greater collaboration across your organization, breaking down silos and encouraging teams to work together towards a common goal: delivering exceptional customer experiences. By aligning your operations with the voice of your customers, you will build a business that not only meets but delights your customers at every touchpoint.
Start with Journey Management
Explore Subscriptions
Explore Subscriptions
Milkymap E-books
Milkymap E-books
CX Life Cycle Model
Unlock the secrets to mastering customer experience with our comprehensive CX Life Cycle Model guide
Change Management in Customer-Centricity
Transform your approach to customer engagement with our expert insights on Change Management in Customer-Centricity
About Us
🎙️ Explore Our Podcast Universe
Elsevier
Tommy Rahardjo
KPN
Bo Kemp-Lakic
Vattenfall
Wouter Van der Drif
Ready to Explore the Milkymap Galaxy?
Ready to Explore the Milkymap Galaxy?
