Visualize your customer journeys

Design, share and improve your Customer Experience. Improve collaboration in your organization and build a business that is loved by every customer.

Use our customer journey mapping tool.

SIMPLE to use

Design Customer Journey Maps

The tool is simple to use, so not only the experts can make visualize Customer Experience, but also the less experienced mappers. Milkymap is straight forward, to-the-point, intuitive and has lots of design. Milkymap works for every sector and is intended for everyone.

DATA DRIVEN CX

Prioritize based on CX Life Cycle Model® 

With our unique CX Life Cycle Model® you structure CX metrics and other customer data into one model for all customer segments, all products and all brands within the company. It makes it possible to connect data through our API connectors, to create a CX Actionboard® and steer with realtime data. 

MANAGE TEAMS AND MAPS

Multiple Journey Maps, no problem

We understand that in large organizations there are dozens of Customer Journey Maps. With Milkymap the CX manager can create templates, manage users, setup standard labels and data fields and have an overview of all Customer Journey’s available in the Milkymap Galaxy.

Customer JourneyM
Milkymap Galaxy

Our customers

We are proud to have been able to support these organizations with our consultancy and software solutions. Please contact us to hear more about it or to get in touch with one of these organizations. We are happy to share our experiences.

KPN logo

FEATURES

Make your customers matter most

Customer Journey mapping has never been easier and more powerful – be a mapping master, share your insights, boost collaboration in your organization and aim for the highest customer satisfaction.

Design

Indicate and visualize each touchpoint of the Customer Journey into detail, with text, satisfaction indicators, photos and more. Design impressive Customer Journey Maps within 4 minutes.

Present

Use different templates and designs. Convert the Customer Journey Maps into stunning presentations in a few seconds. Adjust the presentation as you wish and present your findings with confidence.

Share

Use different formats and add personal notes. Share the Customer Journey Maps with the rest of the company. Make your data easy to digest and enhance collaboration within your organization.

Improve

Analyze your data in-depth. Share knowledge and skills with the Milkymap community through gamification. Implement changes and improve each touchpoint as needed. Aim for the highest customer satisfaction and gratifying results.

What They’re Saying

Customer Testimonials

My compliments! I think it looks great and it feels very natural. The result after publishing to PDF can immediately be hung on a wall! Really, really cool!

 
 
Reep ver Loren van Thermaat

Kirkman Company

I am already Milkymapping. Nice interface, very fast, nice layout and it works great.

Rolf Wentink

Bureau12

Really loved what I saw today.Yes, I believe the late adopter/early mainstream beginning is a time and market segment that is ripe 😉 So proud of your progress!

 
Mike Wittenstein

Story Miners

Start today with turning data into a beautiful designed presentation

Try for free

Help your clients to offer the greatest customer journey, start by optimizing yours.

 

Request demo

We are always happy to walk you through a demo of Milkymap! Please contact us to learn more.