Customer Journey Management
With Customer Journey Management you can design, share, improve and manage your Customer Experience. Manage insights and improvements.
Improve collaboration in your organization and build a business that is loved by every customer.
Use our customer journey management Platform.
SIMPLE to use
Design Customer Journey Maps
DATA DRIVEN CX
Prioritize based on CX Life Cycle Model®
With our unique CX Life Cycle Model® you structure CX metrics and other customer data into one model for all customer segments, all products and all brands within the company. It makes it possible to connect data through our API connectors, to create a CX Actionboard® and steer with realtime data.
MANAGE TEAMS AND MAPS
Multiple Journey Maps, no problem
We understand that in large organizations there are dozens of Customer Journey Maps. With Milkymap the CX manager can create templates, manage users, setup standard labels and data fields and have an overview of all Customer Journey’s available in the Milkymap Galaxy.
Our customers
We are proud to have been able to support these organizations with our consultancy and software solutions. Please contact us to hear more about it or to get in touch with one of these organizations. We are happy to share our experiences.
FEATURES
Make your customers matter most
Customer Journey mapping has never been easier and more powerful – be a mapping master, share your insights, boost collaboration in your organization and aim for the highest customer satisfaction.
Design
Indicate and visualize each touchpoint of the Customer Journey into detail, with text, satisfaction indicators, photos and more. Design impressive Customer Journey Maps within 4 minutes.
Present
Use different templates and designs. Convert the Customer Journey Maps into stunning presentations in a few seconds. Adjust the presentation as you wish and present your findings with confidence.
Share
Use different formats and add personal notes. Share the Customer Journey Maps with the rest of the company. Make your data easy to digest and enhance collaboration within your organization.
Improve
Analyze your data in-depth. Share knowledge and skills with the Milkymap community through gamification. Implement changes and improve each touchpoint as needed. Aim for the highest customer satisfaction and gratifying results.
What They’re Saying
Customer Testimonials
My compliments! I think it looks great and it feels very natural. The result after publishing to PDF can immediately be hung on a wall! Really, really cool!
I am already Milkymapping. Nice interface, very fast, nice layout and it works great.
Milkymap journey maps guide decision-makers to connect customer experiences to business outcomes visually and emotionally. That mix wins their hearts and minds. Milkymap makes CX storytelling so much easier! The way you can work with data and pictures in the same view is magical.
Start today with turning data into a beautiful designed presentation
Try for free
Help your clients to offer the greatest customer journey, start by optimizing yours.
Request a demo
We are always happy to walk you through the Milkymap platform in a demo! Please contact us to learn more.