The Galaxy

Step into the Milkymap Galaxy, a universe where customer experiences come to life.
Our platform is your command center, empowering you to navigate every touchpoint with precision. Explore powerful tools for Customer Journey Mapping, uncover deep insights, and chart a course for success. In the Milkymap Galaxy, you’re the architect of unforgettable customer journeys that drive lasting loyalty and growth.

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30 Days Free ''Galaxy Business''

Frameworks

Created Custom Frameworks

MilkyAi

Improve Efficiency with MilkyAi

Collaborative Mapping

Create, Improve and Analyse Together

Milkymap Galaxy

Milkymap Galaxy is a customer journey mapping platform designed to help organizations visualize and optimize their customer experiences. It enables businesses to map out every touchpoint and interaction across the customer journey, providing a clear, detailed view of how customers engage with their brand. The platform's intuitive interface allows users to easily create, edit, and analyze journey maps, facilitating collaboration and alignment across teams.

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MilkyAi

Discover MilkyAi with Our Co-Founder Danny Peters.
Get a complete look at MilkyAi, the latest innovation from Milkymap, designed to revolutionize Customer Journey Mapping. Watch as our Co-Founder, Danny Peters, showcases how MilkyAi harnesses the power of AI to enhance your customer experience strategies.

See firsthand how this cutting-edge tool can streamline your processes, deliver deeper insights, and empower your team to create exceptional customer journeys.

30-Days Free Galaxy Business

Our Business & Enterprise Solution

Our Business & Enterprise solution, powered with MilkyAi, offers comprehensive Customer Journey Mapping and real-time CX management through the CX Actionboard®. MilkyAi analyzes, creates, checks, and reports on your data, journeys, and Milkymap content, ensuring accuracy and actionable insights. With multi-user support and standardized processes, this solution brings data-driven customer experience (CX) management to life, enabling your organization to improve customer journeys in real-time. Leverage proven methodologies and models to drive customer satisfaction and business growth.

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Latest News

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Implement Customer Experience Management as a Way of Working

Customer centricity

Ensure a consistent and supported customer centric organization. Use Customer Journey Mapping and Customer Journey measurements.

Agile teams

Collaborate in a remote environment, effectively and with standard templates. Prioritize which Customer Journey deserves attention. Let teams help each other.

Standard methodologies

Milkymap has standard methods and techniques that help the entire organization. Get started independently and let the platform and the methodologies support you.

Measure to understand

Data connectors allows you to compare Customer Journey’s and the CX Life Cycle Model®. You can zoom in and zoom out, so that insights arise.

Plan of Action

With insights, owners and Customer Journey’s it is possible to create an action plan. A brand, segment or product group can focus on customer experience.

Impact on customer and organisation

By means of KPI management it is possible to increase both customer value and organizational value. Contribute to the business objectives and prove your added value.

Milkymaps E-book Toolkit

Journey Management

With the Milkymap Customer Journey Management toolkit, you continuously work on improving the customer experience. You work on KPIs with a methodology used as a standard in the organization.

Milkymap Life Cycle Model

With our unique Milkymap Life Cycle Model, you structure CX metrics and other customer data in one model for all customer segments, all products and all brands within the company.

Data Driven CX

Focus on what matters: Milkymap’s CX Actionboard provides insights, and makes it possible to connect data via our API-connectors so that you can manage on (near) real-time data.

Wouter van der Drift

CX Manager, Vattenfall

Testimony

”No matter how complex and profound our Customer Journey’s become in the organization, they always connect in the holistic CX Life Cycle Model.”

Milkymap Cases & Testimonials

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We are always happy to take the time to do a demo of the Milkymap Galaxy! We will show you how the platform works, and how it can work for your organization plus best practices.

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