E-books

Explore our collection of insightful e-books on customer journey management and experience strategies.

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Expert E-books by Milkymap

CX Life Cycle Model
The framework model

By Danny Peters

Free

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Change Management
Customer centricity

By Danny Peters

Free

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Map your Customer Journey in 6 Steps

By Danny Peters

Free

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Elsevier

Fantastic product! What a great way to improve how we manage customer journeys.

Tommy Rahardjo

KPN

There was a really good evaluation of what we needed.... Together we developedthe final concept. The visuals are clear, playfull, effective and support the vision we want to communicate.

Bo Kemp-Lakic

Vattenfall

No Matter how complex are profound our Customer Journey's became in the organizaiton, they always connect in the holistic CX Life Cycle Model of Milkymap.

Wouter Van der Drif

Unlock the CX Life Cycle Model E-book – Free Download!

Sign up now to get instant access to our exclusive e-book on the CX Life Cycle Model. Discover essential strategies and best practices for enhancing every stage of the customer journey and elevating your customer experience management—all completely free!

CX Life Cycle Model E-book

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Explore our collection of insightful e-books on Customer Journey Management and experience strategies. Download now to access expert knowledge and practical tips, all at no cost!

Download Milkymap E-books, completely free!

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Map your Customer Journey in 6 Steps

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To get started with Customer Journey Mapping in a practical and effective way, Milkymap has created a 6 Step handbook based on 15 years of experience.

Kirkman Company

My compliments! I think it looks great and it feels very natural. The result after publishing to PDF can immediately be hung on a wall! Really, really cool!

Reep ver Loren van Thermaat

Bureau12

I am already Milkymapping. Nice interface, very fast, nice layout and it works great.

Rolf Wentink

Story Miners

Milkymap journey maps guide decision-makers to connect customer experiences to business outcomes visually and emotionally. That mix wins their hearts and minds. Milkymap makes CX storytelling so much easier! The way you can work with data and pictures in the same view is magical.