Milkymap Galaxy

Our enterprise solution for multiple users, standardization of Customer Journey Mapping and managing CX metrics via the CX Actionboard®.

You bring data-driven CX to life and you work on improving the customer experience in real time.

With proven methodologies and models, practically applicable and for the entire organization.

Easy to use

Journey Management

With the Milkymap Customer Journey Management toolkit© you continuously work on improving the customer experience. You work on KPIs with a methodology that is used as a standard in the organization.

data modeling

CX Life Cycle Model®

With our unique CX Life Cycle Model® you structure CX metrics and other customer data in one model for all customer segments, all products and all brands within the company.

Data driven CX

CX Actionboard®

Focus on what matters: Milkymap’s CX Actionboard® provides insights, makes it possible to connect data via our API-connectors so that you can manage on (near) real-time data.

Customer JourneyM
Milkymap Galaxy
Vattenfall CX Life Cycle Model
Data driven CX

holistic and scalable

Implement Customer Experience Management as a Way of Working

It’s not just about the platform, it’s about implementing a Way of Working within the organization. With Customer Journey Mapping and (near) real-time dashboards you ensure that it becomes natural to think and act from the customer’s perspective.

Customer centricity
Ensure a consistent and supported customer centric organization. Use Customer Journey Mapping and Customer Journey measurements.

Measure to understand
Data connectors allows you to compare Customer Journey’s and the CX Life Cycle Model®. You can zoom in and zoom out, so that insights arise.

Agile teams
Collaborate in a remote environment, effectively and with standard templates. Prioritize which Customer Journey deserves attention. Let teams help each other.

Actieplan
With insights, owners and Customer Journey’s it is possible to create an action plan. A brand, segment or product group can focus on customer experience.

Standard methodologies
Milkymap has standard methods and techniques that help the entire organization. Get started independently and let the platform and the methodologies support you.

Impact op klant en organisatie
By means of KPI management it is possible to increase both customer value and organizational value. Contribute to the business objectives and prove your added value.

Our customers

Request a demo

We are happy to take the time for a demo of Milkymap! Then we show you how the platform works, how it can work for your organization and we show best practices.


“No matter how complex and profound our Customer Journey’s become in the organization, they always connect in the holistic CX Life Cycle Model.”

Wouter van der Drift

CX Manager, Vattenfall


Start converting Customer Journey data into a beautifully designed presentations today

Cases

Milkymap has provided dozens of projects in recent years and helped organizations to continuously work on customer experience. For inspiration or proof, click the button.

Request a demo

We are happy to take the time for a demo of Milkymap! Then we show you how the platform works, how it can work for your organization and we show best practices.