Read more about this author...
I am a certified Customer Experience expert, specializing in Customer Journey Mapping and Customer Research. Milkymap implements a unique Customer Journey Mapping methodology and uses the Milkymap platform as a tool for Customer Journey Management. Milkymap enhances Customer Experience and helps companies make their customers happier, stay longer, and recommend the brand, product, or service. We strive for maximum data-driven CX. Simply connect the dots!
