Blog
Together with experts, customers, colleagues, and partners we continuously discover new things about our passion: Customer Experience. We want to take you along on these explorations through our blog, and we hope it will help you take your next step in CX.
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Tips & Tricks
4 ways to prioritize Customer Journeys
In an organisation with multiple Customer Journeys, it can be hard for a Customer Experience (CX) professional to pick one to get started with. Optimizing the right journey that has added value for your target group, can be done using the available resources, and fits...
From Lifecycle to Micro-Moments
Each touchpoint gives you the opportunity to turn your costumer journey into a remarkable one. Here is how you clearly define the touchpoints of your journey.