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Milkymap launches new platform for enterprises: Milkymap Galaxy
Milkymap Galaxy, our unique enterprise Customer Journey Management platform, is live! Data driven Customer Journey Management with the unique CX Life Cycle Model® and API data-connector in Milkymap Galaxy, the updated Milkymap platform especially for enterprises.As of...
From Lifecycle to Micro-Moments
Each touchpoint gives you the opportunity to turn your costumer journey into a remarkable one. Here is how you clearly define the touchpoints of your journey.
The Power of Visualization in Service Design
Business professionals are only recently getting used to sketching and creating with their hands, activity often related to other design fields. The concept of drawing, creating mind maps and building prototypes with research insights is new to the business world, a paradigm that has been shifting through the implementation of design thinking methodologies.
News
Milkymap launches new platform for enterprises: Milkymap Galaxy
Milkymap Galaxy, our unique enterprise Customer Journey Management platform, is live! Data driven Customer Journey Management with the unique CX Life Cycle Model® and API data-connector in Milkymap Galaxy, the updated Milkymap platform especially for enterprises.As of...
Milkymap Gets Investment Boost and Acquires Consultancy Firm
Platform targets data driven Customer Journey Design and brings Service Design, Customer Journey Mapping and Customer Experience Management together. In February 2019, Milkymap entered the market offering worldwide users a tool for Customer Journey Mapping. A...
Tips & Tricks
From Lifecycle to Micro-Moments
Each touchpoint gives you the opportunity to turn your costumer journey into a remarkable one. Here is how you clearly define the touchpoints of your journey.
Customer Journey Mapping in 6 Steps
The Milkymap tool has been based on a Customer Journey Mapping 6 step methodology developed by Danny Peters. Danny has been working in the field of Customer Experience Management for over 20 years and has become one of the most respected Customer Experience specialists in The Netherlands.
Planet Customer
The Power of Visualization in Service Design
Business professionals are only recently getting used to sketching and creating with their hands, activity often related to other design fields. The concept of drawing, creating mind maps and building prototypes with research insights is new to the business world, a paradigm that has been shifting through the implementation of design thinking methodologies.
Making Customers Matter Most
80% of the companies claim to have built their company around the customer. However, only 6% of the customers feels truly heard and seen. It’s time to really focus on our customers.