by Danny Peters | Feb 24, 2020 | All, Planet Customer
Visualization tools serve a key purpose of communicating user data in the Design Thinking and Service Design field. We have talked to Customer Experience Managers and Service Designers and based on our own experience in the field, visualizations are made for different...
by Danny Peters | Feb 18, 2020 | All, Customer Journey Mapping
From your perspective, it probably looks like your organisation is doing its utmost to put Customer Experience first. Then how come only 6% of customers indicate feeling heard and seen when 80% of organisations claim to build their business around the customer? (Bain...
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