by Magali Bil | Mar 18, 2021 | All, Customer Experience, Customer Journey Mapping, Tips & Tricks, Top Article
There is no denying emotions are an important part of any experience. But they’re complex, personal, and fickle things, fundamentally difficult to direct or control. Is happy even the ideal emotion for your customers to feel? How can you trigger certain emotions or...
by Magali Bil | Mar 5, 2021 | All, Customer Experience, Tips & Tricks, Top Article
Whether you’re a seasoned Customer Experience professional or only just getting started, you’ll probably need some help along the way. Time, resources, specific skills, or knowledge, usually CX projects are not something you can do all by yourself. It can be...
by Danny Peters | Oct 25, 2020 | All, Customer Journey Mapping, Tips & Tricks, Top Article
When an organisation starts visualizing Customer Journeys, or they develop in the field of Customer Journey Mapping, certain obstacles will arise. It’s important to identify and solve these issues early, as it will allow you and your organisation to work on...
by Danny Peters | Oct 3, 2020 | All, Milkymap News, Top Article
Milkymap Galaxy, our unique enterprise Customer Journey Management platform, is live! Data driven Customer Journey Management with the unique CX Life Cycle Model® and API data-connector in Milkymap Galaxy, the updated Milkymap platform especially for enterprises. As...
by Danny Peters | Jan 11, 2020 | All, Milkymap News, Top Article
Platform targets data driven Customer Journey Design and brings Service Design, Customer Journey Mapping and Customer Experience Management together. In February 2019, Milkymap entered the market offering worldwide users a tool for Customer Journey Mapping. A...
by Danny Peters | Apr 16, 2019 | All, Tips & Tricks, Top Article
The Milkymap tool has been based on a Customer Journey Mapping 6 step methodology developed by Danny Peters. Danny has been working in the field of Customer Experience Management for over 20 years and has become one of the most respected Customer Experience...
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