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Ways to get NPS right in your organisation

Ways to get NPS right in your organisation

by Magali Bil | Jun 3, 2021 | All, Customer Experience, Tips & Tricks, Top Article

Net Promoter Score, or NPS, is probably one of the most well known and widely used customer KPIs. Despite its popularity in different types of organisations globally, there are some common pitfalls when it comes to this metric. These issues range from inaccurate...
What is the role of emotions in Customer Experience?

What is the role of emotions in Customer Experience?

by Magali Bil | Mar 18, 2021 | All, Customer Experience, Customer Journey Mapping, Tips & Tricks, Top Article

There is no denying emotions are an important part of any experience. But they’re complex, personal, and fickle things, fundamentally difficult to direct or control. Is happy even the ideal emotion for your customers to feel? How can you trigger certain emotions or...
5 Tips to get other people excited about Customer Experience

5 Tips to get other people excited about Customer Experience

by Magali Bil | Mar 5, 2021 | All, Customer Experience, Tips & Tricks, Top Article

Whether you’re a seasoned Customer Experience professional or only just getting started, you’ll probably need some help along the way. Time, resources, specific skills, or knowledge, usually CX projects are not something you can do all by yourself.  It can be...
Solutions for 10 common Customer Journey Mapping problems

Solutions for 10 common Customer Journey Mapping problems

by Danny Peters | Oct 25, 2020 | All, Customer Journey Mapping, Tips & Tricks, Top Article

When an organisation starts visualizing Customer Journeys, or they develop in the field of Customer Journey Mapping, certain obstacles will arise. It’s important to identify and solve these issues early, as it will allow you and your organisation to work on...
Milkymap launches new platform for enterprises: Milkymap Galaxy

Milkymap launches new platform for enterprises: Milkymap Galaxy

by Danny Peters | Oct 3, 2020 | All, Milkymap News, Top Article

Milkymap Galaxy, our unique enterprise Customer Journey Management platform, is live! Data driven Customer Journey Management with the unique CX Life Cycle Model® and API data-connector in Milkymap Galaxy, the updated Milkymap platform especially for enterprises. As...
Milkymap Gets Investment Boost and Acquires Consultancy Firm

Milkymap Gets Investment Boost and Acquires Consultancy Firm

by Danny Peters | Jan 11, 2020 | All, Milkymap News, Top Article

Platform targets data driven Customer Journey Design and brings Service Design, Customer Journey Mapping and Customer Experience Management together. In February 2019, Milkymap entered the market offering worldwide users a tool for Customer Journey Mapping. A...
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Recent Posts

  • Influencing customer-centric behaviour using scientific theory
  • Milkymap and Kirkman Company collaborate to assist customer-centric transformation
  • Combining remote and onsite working into hybrid CX
  • Ways to get NPS right in your organisation
  • Launching our Galaxy 2.0 platform for Enterprises

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