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Combining remote and onsite working into hybrid CX

Combining remote and onsite working into hybrid CX

by Magali Bil | Jun 23, 2021 | All, Customer Experience, Tips & Tricks

With the world slowly opening back up, we’ll likely be transitioning from a fully or mostly remote way of working to a more hybrid form. Even after being allowed to work on-location full time again, more people will continue working partially or fully remote than...
Ways to get NPS right in your organisation

Ways to get NPS right in your organisation

by Magali Bil | Jun 3, 2021 | All, Customer Experience, Tips & Tricks, Top Article

Net Promoter Score, or NPS, is probably one of the most well known and widely used customer KPIs. Despite its popularity in different types of organisations globally, there are some common pitfalls when it comes to this metric. These issues range from inaccurate...

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  • Influencing customer-centric behaviour using scientific theory
  • Milkymap and Kirkman Company collaborate to assist customer-centric transformation
  • Combining remote and onsite working into hybrid CX
  • Ways to get NPS right in your organisation
  • Launching our Galaxy 2.0 platform for Enterprises

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