by Magali Bil | Jun 23, 2021 | All, Customer Experience, Tips & Tricks
With the world slowly opening back up, we’ll likely be transitioning from a fully or mostly remote way of working to a more hybrid form. Even after being allowed to work on-location full time again, more people will continue working partially or fully remote than...
by Magali Bil | Jun 3, 2021 | All, Customer Experience, Tips & Tricks, Top Article
Net Promoter Score, or NPS, is probably one of the most well known and widely used customer KPIs. Despite its popularity in different types of organisations globally, there are some common pitfalls when it comes to this metric. These issues range from inaccurate...
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