by Danny Peters | Jun 7, 2020 | All, Customer Journey Mapping, Planet Customer, Tips & Tricks
In an organisation with multiple Customer Journeys, it can be hard for a Customer Experience (CX) professional to pick one to get started with. Optimizing the right journey that has added value for your target group, can be done using the available resources, and fits...
by Danny Peters | Mar 8, 2020 | All, Tips & Tricks
With the current growing interest in visualizing the customer experience and customer journey, the usage of terms and methodologies is wide-ranging. But what is customer experience if it is not marketing and sales? In fact, it is a combination of all of the above; a...
by Danny Peters | Feb 24, 2020 | All, Planet Customer
Visualization tools serve a key purpose of communicating user data in the Design Thinking and Service Design field. We have talked to Customer Experience Managers and Service Designers and based on our own experience in the field, visualizations are made for different...
by Danny Peters | Feb 18, 2020 | All, Customer Journey Mapping
From your perspective, it probably looks like your organisation is doing its utmost to put Customer Experience first. Then how come only 6% of customers indicate feeling heard and seen when 80% of organisations claim to build their business around the customer? (Bain...
by Danny Peters | Jan 11, 2020 | All, Milkymap News, Top Article
Platform targets data driven Customer Journey Design and brings Service Design, Customer Journey Mapping and Customer Experience Management together. In February 2019, Milkymap entered the market offering worldwide users a tool for Customer Journey Mapping. A...
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