by Danny Peters | Oct 31, 2023
Inleiding We zien dat organisaties zich in hun strategie steeds vaker richten op hoe ze van betekenis blijven voor hun klanten, gebruikers of burgers. De organisaties die hun dienstverlening consequent klantgericht transformeren en blijven verbeteren presteren...
by Danny Peters | Jun 7, 2020
Consultancy for improving the complaint process ABN AMRO possesses a clear and bold purpose: ‘Banking for better, for generations to come.’ The bank’s impact on society and on the economy is tremendous, and for our contribution to be both positive and...
by Danny Peters | Jun 7, 2020
Support and input for the construction of a dashboard for insight into and to promote activation of the desired KPN customer experience. KPN is a Dutch telecommunications company which started as a public company and is based in Rotterdam, Netherlands. The Dutch...
by Danny Peters | Jun 7, 2020
Visualization for the implementation of Customer Journey Thinking Toolkit. Liander is a Dutch utility company which operates in the distribution of electricity and natural gas in part of the Netherlands. Liander NV is the largest utility company in the Netherlands....
by Danny Peters | Jun 7, 2020
Global Rollout for Customer Journey Mapping toolkit for Patient Experience Management We are Nutricia. Building on more than a century of nutritional research and innovation, Nutricia continues to transform lives through the power of nutrition. Medische voeding...
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